Call statuses

Match between SIP statuses and call statutes in Voiptime Cloud

This table is based on Freeswitch hangup cause codes and the corresponding call statuses in Voiptime Cloud solution.

Q.850 code SIP equiv. Enumeration Cause Corresponding call statuses Description
43 ACCESS_INFO_DISCARDED access information discarded [Q.850] Invalid request This cause indicates that the network could not deliver access information to the remote user as requested, i.e. user-to-user information, low layer compatibility, high layer compatibility or sub-address as indicated in the diagnostic. It is noted that the particular type of access information discarded is optionally included in the diagnostic.
57 403 BEARERCAPABILITY_NOTAUTH bearer capability not authorized [Q.850] Invalid request This cause indicates that the user has requested a bearer capability that is implemented by the equipment which generated this cause but the user is not authorized to use.
65 488 BEARERCAPABILITY_NOTIMPL bearer capability not implemented [Q.850] Invalid request This cause indicates that the equipment sending this cause does not support the bearer capability requested.
58 503 BEARERCAPABILITY_NOTAVAIL bearer capability not presently available [Q.850] Invalid request This cause indicates that the user has requested a bearer capability which is implemented by the equipment which generated this cause but which is not available at this time.
7 CALL_AWARDED_DELIVERED call awarded, being delivered in an established channel [Q.850] Invalid request This cause indicates that the user has been awarded the incoming call, and that the incoming call is being connected to a channel already established to that user for similar calls (e.g. packet-mode x.25 virtual calls).
21 603 CALL_REJECTED call rejected [Q.850] Rejected This cause indicates that the equipment sending this cause does not wish to accept this call, although it could have accepted the call because the equipment sending this cause is neither busy nor incompatible. The network may also generate this cause, indicating that the call was cleared due to a supplementary service constraint. The diagnostic field may contain additional information about the supplementary service and reason for rejection.
66 CHAN_NOT_IMPLEMENTED channel type not implemented [Q.850] Invalid request This cause indicates that the equipment sending this cause does not support the channel type requested.
6 CHANNEL_UNACCEPTABLE channel unacceptable [Q.850] Invalid request This cause indicates that the channel most recently identified is not acceptable to the sending entity for use in this call.
27 502 DESTINATION_OUT_OF_ORDER destination out of order [Q.850] Invalid request This cause indicates that the destination indicated by the user cannot be reached because the interface to the destination is not functioning correctly. The term "not functioning correctly" indicates that a signal message was unable to be delivered to the remote party; e.g. a physical layer or data link layer failure at the remote party, or user equipment off-line.
29 501 FACILITY_REJECTED facilities rejected [Q.850] Invalid request This cause is returned when a supplementary service requested by the user cannot be provide by the network.
54 403 INCOMING_CALL_BARRED incoming calls barred Invalid request This cause indicates that although the called party is a member of the CUG for the incoming CUG call, incoming calls are not allowed to this member of the CUG.
88 488 INCOMPATIBLE_DESTINATION incompatible destination [Q.850] Invalid request This cause indicates that the equipment sending this cause has received a request to establish a call which has low layer compatibility, high layer compatibility or other compatibility attributes (e.g. data rate) which cannot be accommodated.
99 IE_NONEXIST Information element / parameter non-existent or not implemented [Q.850] Invalid request This cause indicates that the equipment sending this cause has received a message which includes information element(s)/parameter(s) not recognized because the information element(s)/parameter name(s) are not defined or are defined but not implemented by the equipment sending the cause. This cause indicates that the information element(s)/parameter(s) were discarded. However, the information element is not required to be present in the message in order for the equipment sending the cause to process the message.
127 INTERWORKING Interworking, unspecified [Q.850] Invalid request This cause indicates that an interworking call (usually a call to SW56 service) has ended.
81 INVALID_CALL_REFERENCE invalid call reference value [Q.850] Invalid request This cause indicates that the equipment sending this cause has received a message with a call reference which is not currently in use on the user-network interface.
100 INVALID_IE_CONTENTS Invalid information element contents [Q.850] Invalid request This cause indicates that the equipment sending this cause has received and information element which it has implemented; however, one or more fields in the I.E. are coded in such a way which has not been implemented by the equipment sending this cause.
95 INVALID_MSG_UNSPECIFIED invalid message, unspecified [Q.850] Invalid request This cause is used to report an invalid message event only when no other cause in the invalid message class applies.
28 484 INVALID_NUMBER_FORMAT invalid number format (address incomplete) [Q.850] Wrong number This cause indicates that the called party cannot be reached because the called party number is not in a valid format or is not complete.
96 MANDATORY_IE_MISSING mandatory information element is missing [Q.850] Invalid request This cause indicates that the equipment sending this cause has received a message which is missing an information element which must be present in the message before that message can be processed.
101 WRONG_CALL_STATE message not compatible with call state [Q.850] Invalid request This cause indicates that a message has been received which is incompatible with the call state.
98 WRONG_MESSAGE message not compatible with call state or message type non-existent or not implemented. [Q.850] Invalid request This cause indicates that the equipment sending this cause has received a message such that the procedures do not indicate that this is a permissible message to receive while in the call state, or a STATUS message was received indicating an incompatible call state.
97 MESSAGE_TYPE_NONEXIST message type non-existent or not implemented [Q.850] Invalid request This cause indicates that the equipment sending this cause has received a message with a message type it does not recognize either because this is a message not defined of defined but not implemented by the equipment sending this cause.
38 503 NETWORK_OUT_OF_ORDER network out of order [Q.850] Invalid request This cause indicates that the network is not functioning correctly and that the condition is likely to last a relatively long period of time e.g. immediately re-attempting the call is not likely to be successful.
19 480 NO_ANSWER no answer from user (user alerted) [Q.850] No answer This cause is used when the called party has been alerted but does not respond with a connect indication within a prescribed period of time. Note - This cause is not necessarily generated by Q.931 procedures but may be generated by internal network timers.
34 503 NORMAL_CIRCUIT_CONGESTION no circuit/channel available [Q.850] Channel unavailable This cause indicates that there is no appropriate circuit/channel presently available to handle the call.
3 404 NO_ROUTE_DESTINATION No route to destination [Q.850] No routing This cause indicates that the called party cannot be reached because the network through which the call has been routed does not serve the destination desired. This cause is supported on a network dependent basis.
2 404 NO_ROUTE_TRANSIT_NET No route to specified transit network (national use) [Q.850] No routing This cause indicates that the equipment sending this cause has received a request to route the call through a particular transit network, which it does not recognize. The equipment sending this cause does not recognize the transit network either because the transit network does not exist or because that particular transit network, while it does exist, does not serve the equipment which is sending this cause.
18 408 NO_USER_RESPONSE no user responding [Q.850] Busy This cause is used when a called party does not respond to a call establishment message with either an alerting or connect indication within the prescribed period of time allocated.
16 NORMAL_CLEARING normal call clearing [Q.850] Success This cause indicates that the call is being cleared because one of the users involved in the call has requested that the call be cleared. Under normal situations, the source of this cause is not the network.
31 480 NORMAL_UNSPECIFIED normal, unspecified [Q.850] Invalid request This cause is used to report a normal event only when no other cause in the normal class applies.
22 410 NUMBER_CHANGED number changed [Q.850] Wrong number This cause is returned to a calling party when the called party number indicated by the calling party is no longer assigned, The new called party number may optionally be included in the diagnostic field. If a network does not support this cause, cause no: 1, unallocated (unassigned) number shall be used.
52 403 OUTGOING_CALL_BARRED outgoing calls barred Invalid request This cause indicates that although the calling party is a member of the CUG for the outgoing CUG call, outgoing calls are not allowed for this member of the CUG.
103 MANDATORY_IE_LENGTH_ERROR parameter non-existent or not implemented - passed on (national use) [Q.850] Invalid request This cause indicates that the equipment sending this cause has received a message which includes parameters not recognized because the parameters are not defined or are defined but not implemented by the equipment sending this cause. The cause indicates that the parameter(s) were ignored. In addition, if the equipment sending this cause is an intermediate point, then this cause indicates that the parameter(s) were passed unchanged.
111 PROTOCOL_ERROR protocol error, unspecified [Q.850] Invalid request This cause is used to report a protocol error event only when no other cause in the protocol error class applies.
102 504 RECOVERY_ON_TIMER_EXPIRE recovery on timer expiry [Q.850] Invalid request This cause indicates that a procedure has been initiated by the expiration of a timer in association with error handling procedures. This is often associated with NAT problems. Ensure that "NAT Mapping Enable" is turned on in your ATA. If it is not NAT related it can sometimes be provider related, make sure to ensure another outbound provider does not solve the problem.
FreeSWITCH also returns this when the remote party sends a 408 for call expired.
44 503 REQUESTED_CHAN_UNAVAIL requested circuit/channel not available [Q.850] Channel unavailable This cause is returned when the other side of the interface cannot provide the circuit or channel indicated by the requesting entity.
69 501 FACILITY_NOT_IMPLEMENTED requested facility not implemented [Q.850] Invalid request This cause indicates that the equipment sending this cause does not support the requested supplementary services.
30 RESPONSE_TO_STATUS_ENQUIRY response to STATUS INQUIRY [Q.850] Invalid request This cause is included in the STATUS message when the reason for generating the STATUS message was the prior receipt of a STATUS INQUIRY.
63 SERVICE_UNAVAILABLE service or option not available, unspecified [Q.850] Invalid request This cause is used to report a service or option not available event only when no other cause in the service or option not available class applies.
79 501 SERVICE_NOT_IMPLEMENTED service or option not implemented, unspecified [Q.850] Invalid request This cause is used to report a service or option not implemented event only when no other cause in the service or option not implemented class applies.
20 480 SUBSCRIBER_ABSENT subscriber absent [Q.850] Out of zone This cause value is used when a mobile station has logged off, radio contact is not obtained with a mobile station or if a personal telecommunication user is temporarily not addressable at any user-network interface. Sofia SIP will normally raise USER_NOT_REGISTERED in such situations.
42 503 SWITCH_CONGESTION switching equipment congestion [Q.850] Invalid request This cause indicates that the switching equipment generating this cause is experiencing a period of high traffic.
41 503 NORMAL_TEMPORARY_FAILURE temporary failure [Q.850] Temporary failure This cause indicates that the network is not functioning correctly and that the condition is not likely to last a long period of time; e.g. the user may wish to try another call attempt almost immediately.
1 404 UNALLOCATED_NUMBER Unallocated (unassigned) number [Q.850 value 1] Wrong number This cause indicates that the called party cannot be reached because, although the called party number is in a valid format, it is not currently allocated (assigned).
0 UNSPECIFIED Unspecified. No other cause codes applicable. Invalid request This is usually given by the router when none of the other codes apply. This cause usually occurs in the same type of situations as cause 1, cause 88, and cause 100.
17 486 USER_BUSY user busy [Q.850] Busy This cause is used to indicate that the called party is unable to accept another call because the user busy condition has been encountered. This cause value may be generated by the called user or by the network. In the case of user determined user busy it is noted that the user equipment is compatible with the call.
23 410 REDIRECTION_TO_NEW_DESTINATION Invalid request This cause is used by a general ISUP protocol mechanism that can be invoked by an exchange that decides that the call should be set-up to a different called number. Such an exchange can invoke a redirection mechanism, by use of this cause value, to request a preceding exchange involved in the call to route the call to the new number.
25 483 EXCHANGE_ROUTING_ERROR Invalid request This cause indicates that the destination indicated by the user cannot be reached, because an intermediate exchange has released the call due to reaching a limit in executing the hop counter procedure. This cause is generated by an intermediate node, which when decrementing the hop counter value, gives the result 0.
487 487 ORIGINATOR_CANCEL Rejected
602 ALLOTTED_TIMEOUT No answer This cause means that the server canceled the call because the destination channel took too long to answer.
605 PICKED_OFF Success This cause means the call was picked up by intercepting it from another extension (i.e. dialing **ext_number from another extension).