FAQ

Frequently asked questions

Usage


  • What is the difference between the owner and the operator? Do I need licences for both?
  • How to reset your password

  • Calling


  • Why I can't call real phone numbers during the trial?
  • How much does calling cost? Are there any limits?
  • Which countries do you offer local phone numbers for?
  • Changing your outgoing Caller ID number

  • Glossary


  • SIP
  • SIP trunking
  • Why do businesses choose SIP phone service?
  • VoIP
  • What to look for in VoIP providers


  • Usage

    Why I can't call real phone numbers during the trial?

    After the registration in the trial you receive the test line to be able to pass the guide with calls to demo contacts only. So if you pass the guide, you'll receive the rela line for calling.

    What is the difference between the owner and the operator? Do I need licences for both?

    The owner is the account administrator who has the full access to the settings and marketplace. The operator has limited access to the functionality, one can view the whole Lead management tab, one’s personal dashboard, and Users tab. You need to have licenses for both, even if the owner doesn't take part in the calling.

    Calling

    How much does calling cost? Are there any limits?

    You can view tariffs on calls in the left sidebar in Marketplace - SIP Number tab by clicking on Rates info per minute link. You can enter the name of the country in search field and view the tariffs. This information can also be found in Main settings - SIP manager tab by clicking on Show rates link.

    Which countries do you offer local phone numbers for?

    Please find the list below:

    • Argentina
    • Australia
    • Austria
    • Belgium
    • Brazil
    • Bulgaria
    • Canada
    • Chile
    • Colombia
    • Cyprus
    • Czech Republic
    • Denmark
    • Dominican Republic
    • El Salvador
    • Finland
    • Greece
    • Hungary
    • Israel
    • Italy
    • Japan
    • Latvia
    • Lithuania
    • Luxembourg
    • Mexico
    • New Zealand
    • Panama
    • Peru
    • Poland
    • Puerto Rico
    • Romania
    • Slovakia
    • South Africa
    • Spain
    • Sweden
    • Switzerland
    • Turkey
    • United Kingdom
    • United States

    Changing your outgoing Caller ID number

    If the system has only one SIP number, all manual calls will be made with this caller ID. If you have several phone numbers, you can select the number from which to call:

    • Click on the green phone button in the bottom right corner.
    • Click on the dropdown list on the CALL button and select the required SIP number.
    • Enter the phone number in input field.
    • Click CALL.

    You can also choose SIP line directly in the client card:

    • In the left sidebar, open Lead management tab, open Contacts.
    • Open the client card.
    • Click on the dropdown list on the CALL button and select the required SIP number.
    • Click CALL.

    The selected line is memorized and used by the system for manual calls till the next shift. Change of the line for outbound calls from campaigns takes place directly in the campaign settings.

    How to reset your password

    Password recovery from the login page:

    • Go to the Forgot password link.
    • Enter your email in the input field and click SEND AN EMAIL.
    • You will receive an email message with the new password.

    How to change password in your account:

    • In the right top corner of the screen, click Profile Settings.
    • Enter new password in the New password field.
    • Verify the password in the Verify password field.
    • Click SAVE.

    Glossary

    What is SIP?

    SIP (Session Initiation Protocol) is a protocol used in VoIP communication that enables users to make free calls (voice, video) over the Internet using their computers and mobile devices. This technology provides a high-quality VoIP (Voice over IP) connection and reduces communication costs at the same time. SIP is often used by companies for internal and external communication via a PBX (private branch exchange) system.

    PBX is a business phone system that offers core voice communication features for daily operations, which are not provided by cell phone services or residential telephone lines. The main purpose of a PBX is to save cost as this setup does not require a separate line to the company’s central office for each user.

    What is SIP trunking?

    SIP trunking is a method of delivering telecommunication voice and media services over the Internet Public Switched Telephone Network (PSTN). SIP trunking technology requires an Internet connection, an IP-enabled PBX, a VoIP vendor, and a border element or gateway to support IP-based voice communications. Calls are directly routed through your current PBX or VoIP phone system using signaling information so your communication system knows where to send it. Voice becomes an application on the IP Network.

    Why do businesses choose SIP phone service?

    The greatest advantage of SIP phone service is that SIP is a technology with minimal upfront investment costs and general cost-efficiency. Unlike traditional telephony, SIP phone service has upfront pricing with no hidden fees: SIP phone service is generally billed on a per-user basis. All calls between SIP users are free, worldwide. Also, SIP enables easy scaling and supports the needs of the organization across different geographic locations, which makes it an extremely efficient solution.

    What is VoIP?

    VoIP (Voice over Internet Protocol) is a digital telephony service that transmits calls via the Internet. In order to enjoy the benefits of VoIP, the user needs to have a VoIP phone service provider and a stable high-speed Internet connection. VoIP telephony provides various advanced call, text, and video functions to address multiple communication needs.

    What to look for in VoIP providers

    When searching for the best VoIP service provider, it’s essential to consider the specific needs of your business. Some of the most important factors to look for in a VoIP provider are the following:

    • Quality of Service – a reliable VoIP provider must ensure the high-quality calls at all times.
    • Reliability/ Uptime – a good VoIP provider must provide a stable service and inform users about any upcoming maintenance works.
    • Versatility – VoIP provider should allow for easy scalability and grow, as well as cover all the ongoing business needs.
    • Support – there must be a clear information about the availability of customer support and the kind of help the provider is ready to offer.
    • Cost – the provider must have transparent pricing and different plans for various business needs. Also, the process of upgrade between plans should be hassle-free.